FAQ
📦 Shipping
Do you ship worldwide?
We currently ship physical goods only to the United States from Ukraine.
For international orders, please visit our Etsy shop:
How much is shipping?
Shipping to the United States is free on orders over $150.
For orders under $150, the shipping cost is calculated at checkout.
How long does shipping take?
• Order processing: 2–3 business days
• Delivery to the USA: typically 7–14 business days (about 1–3 weeks) after dispatch.
Delivery times may vary depending on holidays, customs processing, and carrier delays.
Will I need to pay customs taxes?
No. All U.S. import taxes and brokerage fees are already included in the product price.
You will not be charged any additional fees upon delivery.
How will I receive tracking?
After your order is shipped, you will receive a shipping confirmation email with a tracking link.
🔄 Returns & Exchanges
Can I cancel or change my order?
You may request changes to your order (such as modifying product options or adding items) **before it is shipped.**
Please email us as soon as possible at info@harnovdoma.com.
While we cannot guarantee changes once processing has started, we will do our best to assist you.
Do you accept returns?
Yes. Returns are accepted within 14 days of delivery if the item is unused, unwashed, and in its original condition.
Who pays for return shipping?
Return shipping costs are the customer’s responsibility.
🎁 Gift Options
Do you offer gift wrapping?
Yes! We can gift wrap your order and include a personalized message.
Just send us the recipient’s name and your gift note during checkout or via email.
🧵 Wholesale & Custom Orders
Do you offer wholesale pricing?
Yes. Please email us with your request:
📧 info@harnovdoma.com
Do you accept custom fabric orders?
Yes! We work with tapestry fabrics and can produce custom items upon request.
Feel free to contact us to discuss your ideas.
💬 Need Help?
For questions about shipping, orders, returns, wholesale inquiries, or custom requests, contact us:
📧 info@harnovdoma.com